Submit a ticket

Docking Station not working

Updated: Tue, 9 Jun, 2020 at 3:09 PM

1. External monitors not working

This problem manifests when you have external monitors connected to a docking station, a portable computer running Windows 10, or you’ve attached your computer to a docking station.

In this case, the computer won’t detect the external monitors so they display a black screen instead.

Make sure the monitors are detected by using the keyboard shortcut Win+Ctrl+Shift+B, and then in Display settings, click Detect button.


  1. Shut down your computer.
  2. Disconnect the dock,
  3. Reboot your computer and log in, and – reattach the dock,

If still not working please check

  1. Cables from dock to monitor.
  2. Unplug and plug the cable back.
  3. Check the power cable and make sure its connected properly.

If you still having issues please log a call with IT help desk.

Was this answer helpful? Yes No

Sorry we couldn't be helpful. Help us improve this article with your feedback.