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Laptop not working

Updated: Tue, 9 Jun, 2020 at 2:58 PM

If your laptop does not turn on, or does not boot when powered on, there are several steps you can take to try and resolve the issue. 


Below are troubleshooting steps to help identify what may be preventing your laptop from turning on. We recommend going through each of them for the best results. 


Connect the power cable


AC adapter

Although it may seem obvious, if your laptop is running on battery power only, connecting the AC adapter may solve the problem. Ensure the adapter cord is correctly plugged in on both ends securely. If the laptop works with the adapter plugged in, your battery is dead or defective.





Disconnect from the docking station

If your laptop uses a docking station, disconnect it and try connecting the power cord directly to the laptop. Then, try turning on the laptop.

Remove and reconnect the battery

The laptop can also be in a power state that prevents it from booting. Disconnect the power cable and then remove the battery from the laptop. Leave both disconnected from the laptop for at least a minute. Then, put the battery back in the laptop, connect the power cable, and try turning on the laptop.

Drain the computer of electricity

Sometimes, a residual electrical charge can keep your laptop from turning on. You can think of it as an "electricity clog." By performing the following steps, you effectively drain your laptop of any electricity and start over, which often results in it powering up.

  1. Disconnect the AC adapter and remove the battery.
  2. Hold down the power button for thirty seconds to drain any residual power in the laptop.
  3. Without replacing the battery, plug the AC adapter back into the laptop.
  4. Press the power button to turn on your laptop.
  5. If the laptop powers on, shut down the laptop normally.
  6. When the laptop is powered down, put the battery back in the laptop.
  7. Power on the computer, and verify that it boots correctly.

Bad hardware

After going through the suggested troubleshooting steps above, if your laptop still does not turn on, the problem is likely a hardware failure. The most likely hardware component to be at fault is the motherboard or processor. Unfortunately, more in-depth troubleshooting is required to determine the cause for the laptop not working. If faulty hardware is the root cause, repair or replacement of that hardware component may be necessary to fix the problem. Please log a call with IT help desk to check the laptop in depth.





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